Where we deliver
We deliver to all major cities and towns across Pakistan.
If your address is remote, or the courier network does not reach it, we will contact you before dispatch with the options — a nearby pickup point, a longer transit time, or a full refund if neither works for you. You will never be charged for a delivery we cannot make.
Orders are dispatched from B, Sarwri street kmha, ledhr road Sarwari St, Chaudhry Colony, Lahore, 43026, Pakistan.
Order processing & dispatch
Orders are processed on working days — Monday to Saturday, excluding public holidays. An order placed after our cut-off, on a Sunday, or on a holiday starts processing on the next working day.
We hand confirmed orders to the courier within 1 working day. Before that happens we check the item is in stock and confirm your address and phone number, so please make sure both are correct at checkout and that your phone is reachable — an unverifiable order sits waiting rather than shipping.
Cash-on-delivery orders may get a short confirmation call before dispatch. This is a fraud check, not a sales call. If we cannot reach you after a few attempts, the order is held and eventually cancelled.
Delivery times
| Destination | Estimated delivery |
|---|---|
| Within our own city | 2 working days from dispatch |
| Rest of the country | 5 working days from dispatch |
These are estimates from the courier networks we use, not guarantees. They are counted from dispatch, not from when you placed the order — add the processing time above for the full picture.
Delivery charges
Delivery is a flat Rs 500.00 per order, however many items it contains.
The exact charge for your order is always shown at checkout before you pay — there is nothing added afterwards. Where an item is oversized, heavy or going somewhere the standard network does not cover, we will quote you the actual cost and get your agreement before dispatching.
Charges are in PKR and include any applicable tax.
Tracking your order
You will get an email when your order is confirmed and again when it is dispatched, with the courier's tracking number where one is issued. You can check the status at any time on the order tracking page using your order number and email — no account needed — or in your account if you have one.
Tracking can take up to 24 hours to start updating after dispatch. If it has not moved for more than two working days, contact us and we will chase the courier for you.
Receiving your delivery
Please, before you sign for anything:
- Check the carton for crushing, tears, water damage or a broken seal.
- Open and inspect the item in front of the courier where they allow it — for appliances and electronics, always ask.
- Note any damage on the courier's sheet before signing. A signed-for-clean delivery is much harder to claim against.
- Refuse the delivery outright if the item is visibly broken, and tell us the same day.
Anyone at the delivery address may accept the parcel on your behalf. If you want it left with a neighbour, a guard or at a reception, tell the courier — once it is handed over on your instruction, it counts as delivered.
For cash on delivery, please have the exact amount ready. Couriers often cannot give change and may refuse to complete the delivery without full payment.
Missed or refused deliveries
Couriers usually attempt delivery two or three times before returning a parcel to us. If they cannot reach you by phone and no one is at the address, the parcel comes back.
We will contact you to arrange redelivery. Where a parcel is returned because the address was wrong, nobody was available across every attempt, or a cash-on-delivery order was refused at the door, the cost of the failed delivery and the redelivery is payable by you. If you would rather cancel at that point, we will refund the item but not the delivery cost already incurred.
An order that is refused on delivery, or that we cannot deliver after repeated attempts, is treated as a return under our Return & Refund Policy.
Delays outside our control
Once a parcel is with the courier, its progress is in their hands. Weather, strikes, road closures, security situations, public holidays and customs or regulatory checks can all add days to a delivery, and none of them are things we can shorten.
We will keep you informed, chase the courier on your behalf, and where a delay becomes unreasonable we will offer you a replacement or a refund. What we will not do is quote you a date we cannot control as though it were a promise.
Lost or damaged in transit
Risk of loss or damage passes to you when the order is delivered to the address you gave us. Until then it is ours, and a parcel lost or broken on the way to you is our problem to solve, not yours.
Report a damaged delivery within 48 hours with photos of the item and the outer carton — that is the window in which the courier will still accept a claim. A parcel that tracking says was delivered but that you never received should be reported within the same 48 hours so we can open an investigation while the courier's records are fresh.
Once the claim is confirmed we replace the item or refund you in full, including delivery. The full process is in the Return & Refund Policy.
Contact us
About a delivery, a tracking number, or anything on this page:
- Email [email protected]
- Call +923174302678 (Mon-Sun 8:00 AM - 11:00 PM)
- WhatsApp message us
Still not sure?
Send us your order number and what happened. Almost everything is quicker to fix by talking to us than through any formal process.